Refund & Return Policy

1. Overview

You have 30 calendar days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused and in its original packaging, including any tags or accessories.

2. How to Start a Return

To initiate a return, please email us at [email protected] with the following information:

• Your order number.
• The reason for the return.
• Photos of the item(s), especially if they are damaged or defective.

We will respond with detailed return instructions within 2 business days.

3. Return Shipping

The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective item or the wrong item was sent).

Please send your return to our facility:

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

4. Refund Process

Once we receive your returned item, our team will inspect it. This process typically takes 2-3 business days.

Upon approval, we will issue a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider:

• Major Credit/Debit Cards: 5-7 business days after the refund is issued.
• PayPal: Usually within 24 hours after the refund is issued.

Please note that original shipping charges are non-refundable.

5. Exchanges

We offer exchanges for a different size or colour of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, we generally find it faster for you to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are not eligible for return or refund:

• Items marked as "Final Sale".
• Digital downloads.
• Perishable goods.
• Personalised or custom-made items.
• Hygiene-related products (if the seal is broken or packaging is opened).

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue.

We will arrange for a replacement or a full refund at no extra cost to you, including covering any return shipping.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank, as it may take some time to process the refund.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are final sale and cannot be returned or refunded.

Questions?

If you have any questions about our Refund & Return Policy, please contact our customer support team at [email protected].