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Return & Refund Policy
Last updated: October 5, 2026
We want you to be happy with your order from Tubberstudio. If something is not right, this page explains how returns and refunds work.
At a glance
- Return requests accepted within 30 days after delivery.
- Return shipping is free: we send you a prepaid return label.
- Every return must be approved by our support team before you ship it.
- Damaged, defective or wrong items: report within 7 days of delivery.
- Approved refunds are processed within 2–5 business days after we inspect the item, to your original payment method.
What can be returned
You can request a return within 30 days after your order is delivered. To qualify, the item must be:
- Unused and unworn
- Unwashed
- In its original condition
- Returned with its original packaging, tags and any included accessories
We may ask for proof of purchase to verify your order.
How to return an item
- Email [email protected] with your order number, the item(s) you want to return and the reason.
- Wait for our approval. Please do not send anything back before you receive it.
- We email you return instructions and a prepaid return label at no cost to you.
- Pack the item and ship it using the label and instructions provided.
- We inspect the item when it arrives.
- Once the inspection is complete, we process your refund.
Return shipping cost
Return shipping is free for approved returns. We provide a prepaid return label.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please report it within 7 days of delivery. Include:
- Your order number
- A short description of the problem
- Clear photos of the item and the issue
After reviewing your report, we may offer a replacement, a refund or another appropriate solution.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, return the eligible item for a refund and place a new order.
Refunds
Approved refunds are processed within 2–5 business days after we inspect the returned item, and are issued to the original payment method used for the purchase. Your bank or PayPal may need additional time before the funds appear in your account.
Items that cannot be returned
- Personalized or custom-made products
- Gift cards
- Downloadable software or digital products
- Personal care or hygiene products
- Perishable goods
- Final sale or clearance items, where applicable
Items that do not meet the return conditions above may also not be eligible for a refund.
United States orders only
Tubberstudio sells and ships within the United States only. Returns, refunds and replacements are available only for orders delivered within the United States.
Contact us
Please contact us before sending any item back. We are happy to help.
The Tubber LLC (operating as Tubberstudio)
Address: 13618 Cygnus Dr, Orlando, FL 32828, United States
Email: [email protected]
Support hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
Support method: email only
