1. Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day. Once your order is processed and handed to the shipping carrier, the estimated delivery times listed below will apply.

2. Shipping Methods & Rates

We offer the following shipping method to customers within the United States. Delivery times are estimated and begin after order processing is complete.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24 to 48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Tubberstudio is not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other unforeseen circumstances. If your package has not arrived 7 business days past its estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Tubberstudio is not liable for packages shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, a re-shipment fee will apply to send the order to the correct address.

7. Lost or Stolen Packages

If your tracking information shows your package was delivered but you cannot locate it, please first check with neighbors and your local post office. If the package is still missing:

1. Contact the shipping carrier to initiate a trace or investigation.
2. Email us at [email protected] with your order number and details of your communication with the carrier.

We will file a claim with the carrier on your behalf. If the carrier confirms the package is lost, we will either replace your items (subject to availability) or issue a refund.

8. International Shipping

For orders shipped outside the United States:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost and are payable upon delivery.
• Delivery times vary significantly by destination country and are not guaranteed.
• Some items in our catalog may not be eligible for international shipping due to size, weight, or manufacturer restrictions.

Contact Us

For any questions regarding our shipping policy or your order, please contact our support team at [email protected].

1. Overview

You have 30 calendar days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused and in its original packaging, including any tags or accessories.

2. How to Start a Return

To initiate a return, please email us at [email protected] with the following information:

• Your order number.
• The reason for the return.
• Photos of the item(s), especially if they are damaged or defective.

We will respond with detailed return instructions within 2 business days.

3. Return Shipping

The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective item or the wrong item was sent).

Please send your return to our facility:

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

4. Refund Process

Once we receive your returned item, our team will inspect it. This process typically takes 2-3 business days.

Upon approval, we will issue a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider:

• Major Credit/Debit Cards: 5-7 business days after the refund is issued.
• PayPal: Usually within 24 hours after the refund is issued.

Please note that original shipping charges are non-refundable.

5. Exchanges

We offer exchanges for a different size or colour of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, we generally find it faster for you to return the original item for a refund and place a new order.

6. Non-Returnable Items

Certain items are not eligible for return or refund:

• Items marked as "Final Sale".
• Digital downloads.
• Perishable goods.
• Personalised or custom-made items.
• Hygiene-related products (if the seal is broken or packaging is opened).

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue.

We will arrange for a replacement or a full refund at no extra cost to you, including covering any return shipping.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank, as it may take some time to process the refund.
3. If you still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale are final sale and cannot be returned or refunded.

Questions?

If you have any questions about our Refund & Return Policy, please contact our customer support team at [email protected].