Payment Information

We offer safe and convenient payment options for every customer.

Accepted Payment Methods

We accept the following secure payment methods:

Major Credit & Debit Cards

Visa, Mastercard, American Express

Simply enter your card number, expiration date, and security code (CVV) at checkout. Your payment is processed instantly and securely.

Security Note: All card transactions are protected by advanced encryption and security protocols.

PayPal

PayPal Account or Guest Checkout

Select PayPal at checkout to be redirected to their secure site. You can pay using your PayPal balance, a linked bank account, or a card, without sharing your financial details with us.

Security Note: PayPal provides an extra layer of security with their buyer protection policies.

Payment Security

Your security is our top priority. We employ multiple layers of protection for every transaction:

SSL/TLS Encryption: Our entire checkout process is secured with industry-standard encryption, ensuring your data is transmitted safely.
No Card Storage: We never store your full credit card number on our servers.
PCI-DSS Compliance: All payments are processed by partners who are certified to the highest level of Payment Card Industry Data Security Standards (PCI-DSS).
3D Secure / Two-Factor Authentication: For added security, your card issuer may prompt you for an additional verification step (like a one-time code) through systems like Verified by Visa or Mastercard SecureCode.

Order & Billing

When You're Charged: Your payment method is authorized and charged at the moment you place your order.
Billing Descriptor: The charge on your bank or card statement will appear as "Tubberstudio" or a similar variant.
Invoices: A detailed invoice is automatically generated and emailed to you immediately after your purchase is complete.

Currency

All prices on our site are displayed and charged in US Dollars (USD).

For International Customers: If your card is not in USD, your bank or card issuer will handle the currency conversion. Please note that your bank may apply additional foreign transaction or conversion fees, which are beyond our control.

Payment Issues

If your payment is declined at checkout, we recommend the following steps:

Double-check that all card details (number, expiration date, CVV) are entered correctly.
Ensure the billing address you provide matches the address on file with your bank or card issuer.
Try using a different payment method (e.g., if a card fails, try PayPal).
Contact your bank or card issuer to confirm there are no blocks or restrictions on your card for online/international purchases.

If you continue to experience issues, please contact our support team for assistance at [email protected].

Refunds

Approved refunds are processed back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or card issuer's processing times.

For complete details on eligibility and the refund process, please review our full Refund Policy.